Renew, Restore and Protect Your Precious Chains & Necklaces
At Totan Jewellers, we understand that your jewellery holds both financial and sentimental value. Our comprehensive Chain & Necklace Services are performed by skilled craftsmen dedicated to preserving the beauty, integrity, and longevity of your pieces. Whether your require precise repairs , expert cleaning, or preventive care, we offer meticulous service to ensure your jewellery remains as exquisite as the day you acquired it.
Our Chain & Necklace Services
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About Our Chain & Necklace Service
At Totan Jewellers, we understand how much your chains and necklaces mean to you. Our specialists provide expert care, ensuring your pieces remain both beautiful and secure for everyday wear or special occasions.
Services Include:
- Personal consultations to assess your jewellery and discuss concerns.
- Repairs and maintenance for all chain styles and materials.
- Commitment to preserving both appearance and sentimental value.
1.) Chain Repairs & Restoration
Chains can be delicate and prone to damage over time. We offer professional repair and restoration services to return your favourite pieces to their original beauty and strength.
Services Included:
- Detailed inspection under magnification to identify hidden damage.
- Professional repairs such as:
- Soldering broken or damaged links
- Replacing worn or broken clasps
- Straightening bent or twisted chains
- Matching metals and finishes for seamless results.
- Restoration of vintage and antique chains while maintaining authenticity.
2.) Chain Cleaning & Polishing
Everyday wear can dull the shine of your chains and necklaces. At Totan Jewellers, we provide expert cleaning and polishing services to keep your jewellery looking brilliant.
Services Included:
- Ultrasonic and steam cleaning to remove dirt and oils.
- Gentle hand-cleaning for delicate or antique pieces.
- Professional polishing to restore shine and smoothness.
- Safe methods tailored to different metals and chain styles.
3.) Clasp & Fastening Replacement
A faulty clasp can make even the most beautiful necklace unwearable. We offer precise clasp replacement and repair services to ensure your jewellery stays secure.
Services Included:
- Replacement of worn, broken, or faulty clasps.
- Wide selection of clasps styles to match your piece's design.
- Expert soldering and finishing for a seamless look.
- Advice on clasp types best suited for your chain's weight and style.
4.) Chain Inspections & Preventative Care
Regular check-ups help prevent costly repairs and keep your chains in excellent condition. Our thorough inspections catch early signs of wear before they become bigger problems.
Services Included:
- Detailed inspections for:
- Weak or thinning links
- Worn Claps or closures
- Signs of stress, bending, or twisting
- Recommendations for necessary repairs or maintenance.
- Advice on proper storage and cleaning to prolong your chain's life.
- Peace of mind that your jewellery remains safe and wearable.
Chain Repairs & Restoration
1.) Chain Repairs & Restoration
Protect your investment, preserve your memories.
Chains are more than accessories—they’re often gifts, heirlooms, or personal treasures.
Repairing and restoring them offers:
1.) Cost Efficiency
- Restoration is often far more affordable than replacement, especially for high-value or custom pieces.
2.) Sentimental Preservation
Keep the emotional connection alive by restoring rather than replacing.
3.) Sustainability
- Reduce waste and environmental impact by choosing repair over disposal.
4.) Wearability & Safety
- A damaged chain can break unexpectedly, risking loss of pendants or injury.
- Restoration ensures safe, reliable wear.
Investing in repair is a smart, meaningful choice that respects both the value and story of your jewellery.
2.) Signs Your Chain Needs Repair & Restoration
Spot the warning signs before it’s too late.
Chains often show subtle signs of wear before they break. Look out for:
1.) Discoloration or Tarnish
- A dull or uneven finish may indicate surface damage or metal fatigue.
2.) Stiffness or Kinks
- Chains should move fluidly—rigidity suggests internal stress or bending.
3.) Loose or Broken Clasps
- If your chain doesn’t fasten securely, it’s at risk of falling off.
4.) Thinning or Misshapen Links
- Worn links can snap under pressure.
5.) Missing Components
- Lost jump rings, extenders, or decorative elements can compromise both function and appearance.
6.) Unusual Feel
- If your chain feels lighter, rougher, or more fragile than usual, it may be deteriorating.
Early detection means easier, more affordable repairs—and less risk of permanent damage.
3.) Our Professional Process
Precision, transparency, and care in every step.
We’ve developed a trusted process to ensure your chain is restored to its best condition:
1.) Initial Inspection
• We examine the chain under magnification to identify structural and cosmetic issues.
2.) Client Consultation
• You receive a clear explanation of the damage, recommended services, and pricing.
3.) Expert Restoration
- Our technicians perform repairs using industry-standard tools and techniques, including soldering, polishing, and plating.
4.) Quality Assurance
• Every chain undergoes a durability test and visual inspection to ensure it meets our standards.
5.) Final Presentation
• Your chain is returned cleaned, polished, and ready to wear—often looking better than new.
We treat every chain—whether luxury, vintage, or costume—with the same level of care and craftsmanship.
4.) Why Chain Repair & Restoration Matters
Protect your investment, preserve your memories.
Chains are more than accessories—they’re often gifts, heirlooms, or personal treasures. Repairing and restoring them offers:
1.) Cost Efficiency
- Restoration is often far more affordable than replacement, especially for high-value or custom pieces.
2.) Sentimental Preservation
- Keep the emotional connection alive by restoring rather than replacing.
3.) Sustainability
- Reduce waste and environmental impact by choosing repair over disposal.
4.) Wearability & Safety
- A damaged chain can break unexpectedly, risking loss of pendants or injury. Restoration ensures safe, reliable wear.
Investing in repair is a smart, meaningful choice that respects both the value and story of your jewellery.
5.) About Our Service
Trusted by thousands, tailored to you.
We’re passionate about restoring jewellery that matters.
Our service is built on:
• Experience & Expertise: Years of working with all types of chains—from fine gold to rugged stainless steel.
• Fast Turnaround: Most repairs completed within 3–5 business days.
• Free Assessments: No-obligation evaluations to help you decide.
• Satisfaction Guarantee: We stand by our work—if you’re not happy, we’ll make it right.
• Nationwide Service: Drop-off or mail-in options available across the UK.
Whether it’s a broken chain or a faded heirloom, we’re here to help you wear it proudly again.
Clasp Replacement & Repair
1.) Clasp Evaluation
A clasp may seem like a small part of your necklace or chain, but it’s the one component that keeps your jewellery safe and wearable.
At Totan Jewellers, we begin every repair with a thorough evaluation of your clasp. Our jewellers examine the clasp’s mechanism, looking for signs of wear such as weakened springs, bent catches, or loose fittings that could cause it to fail. We also check the adjoining jump rings and end links, since these areas often show strain when the clasp is damaged. This careful assessment allows us to advise you honestly — whether a simple repair is enough, or if a replacement is the most reliable option to keep your jewellery secure.
2.) Clasp Repair
Many customers are relieved to learn that not all broken clasps need replacing — often, skilled repair work can restore them to full working order.
Our workshop can carry out delicate adjustments such as tightening loose connections, re-aligning the clasp’s locking mechanism, or replacing tiny springs that give the clasp its secure snap. Where small breaks occur, soldering can be used to mend the clasp without changing its appearance. Clasp repairs are often the best choice when you’d like to keep the original fitting for sentimental reasons, or when the clasp is unique to the design of your piece. This approach preserves authenticity while returning strength and function to your jewellery.
3.) Clasp Replacement Options
Sometimes, a clasp is simply too worn or damaged to be repaired safely.
In these cases, we offer a wide selection of replacement clasps, each chosen for durability, ease of use, and style. Our jewellers will help you choose the option that best matches your chain and your lifestyle, ensuring comfort, practicality, and security.
Here are some of the clasp types we can provide:
1.) Spring Ring Clasps
- A traditional and discreet option, most commonly found on lightweight chains and pendants.
2.) Lobster Clasps
- Strong, reliable, and durable, making them one of the most popular choices for everyday wear.
3.) Magnetic Clasps
- Easy to fasten and release, designed for customers who prefer convenience or have difficulty with small fittings.
4.) Box Clasps
- A secure, flat clasp often used on heavier chains and higher-value pieces, sometimes combined with a safety latch.
5.) Toggle Clasps
- Stylish and easy to use, with a decorative bar-and-ring design that suits chunkier necklaces.
6.) Barrel Clasps
- A screw-style clasp shaped like a barrel, commonly used on beaded necklaces or lightweight pieces.
7.) Safety Clasps
- An additional layer of security, often paired with box clasps on valuable or antique jewellery.
Each clasp is fitted and finished to match your jewellery’s design, ensuring the replacement feels natural and keeps your piece safe for years to come.
4.) Matching & Finishing
We understand that a clasp should not only be secure, but also blend perfectly with your jewellery.
Once a replacement is chosen, we carefully match the new clasp to your piece. This involves selecting the correct metal (gold, silver, platinum, or other alloys), matching the carat and colour tone (such as yellow, white, or rose gold), and ensuring the finish is consistent. The clasp is then polished to match the chain, making the repair nearly invisible. This attention to detail means your jewellery retains its aesthetic harmony and, importantly, its value — so the clasp feels like it has always been part of the piece.
5.) Secure Fitting & Final Check
When it comes to your jewellery, security is everything — and we never return a piece until we are fully confident in its strength.
Once the clasp is repaired or replaced, we attach it securely using professional soldering and reinforced fittings where needed. The clasp is then tested repeatedly to ensure it opens and closes smoothly, locks firmly in place, and can withstand the wear of daily use. We also inspect the adjoining links for durability and polish the area for a flawless, professional finish. Only when every check has been completed do we return your chain or necklace, ready for you to wear again with confidence and peace of mind.
Chain Replacement & Repair
1.) Chain Assessment & Consultation
Every repair begins with understanding the condition of your jewellery.
Our jewellers will carefully inspect your chain to identify weak points, breaks, or areas that have thinned over time. We also take into account the chain style and metal type, as these determine whether repair is the best option or if a replacement is required. During this stage, we’ll clearly explain your options, the repair process, and costs so you feel fully informed before moving forward.
2.) Chain Repair & Services
In many cases, a broken chain doesn’t need to be replaced — skilled repair can restore its strength and appearance.
Our jewellers use precision soldering to reconnect broken links, reinforce weakened areas, and restore the original flow of the chain. Whether it’s a fine rope chain, a delicate box chain, or a heavier curb chain, we take care to preserve the chain’s original style and flexibility. Each repair is polished and checked to ensure a seamless finish that blends invisibly with the rest of the chain.
3.) Full Chain Replacement Options
If a chain is too worn or damaged to repair securely, replacement provides a fresh start while maintaining the style you love.
At Totan Jewellers, we offer a wide selection of chain types and designs in gold, silver, platinum, and other precious metals. Replacement options include:
1.) Curb Chains
- Classic and durable, ideal for everyday wear.
2.) Rope Chains
- Twisted design for strength and style.
3.) Box Chains
- Sleek and modern, perfect for pendants.
4.) Figaro Chains
- A patterned style combining short and long links.
5.) Snake Chains
- Smooth and flexible for a contemporary look.
6.) Belcher Chains
- Round or oval links for timeless appeal.
We’ll work with you to match the style, length, and weight of your original chain, or help you choose a new design that suits your jewellery best.
4.) Metal Matching & Seamless Finish
Attention to detail ensures that any repair or replacement feels like part of the original piece.
When repairing, we use matching metals to create a seamless bond between links. For replacements, we carefully match the metal type, carat, and colour (yellow, white, or rose gold, sterling silver, or platinum) to complement your pendant or overall look. After repair or replacement, the chain is polished to restore shine and consistency, ensuring a professional, flawless finish.
5.) Final Strength Test & Quality Assurance
At Totan Jewellers, your peace of mind is our priority.
Before we return your jewellery, we carry out a full strength and flexibility test on the repaired or replaced chain. This ensures the links hold securely, the chain drapes naturally, and the finish meets our workshop’s high standards. Only once we are satisfied that the chain is strong, secure, and ready for everyday wear do we return it to you, so you can enjoy your jewellery with confidence once again.
Necklace Shortening or Lengthening
1.) Initial Consultation & Measurement
Every necklace — and every wearer — is unique, so the first step is understanding your needs.
Our jewellers will discuss your desired length, whether you want a more comfortable fit, a different style, or a layering-friendly adjustment. We then measure the existing chain and carefully plan the alteration, making sure the design of the necklace remains balanced and proportionate.
2.) Professional Shortening
If your necklace feels too long, we can shorten it to your preferred length with precision and care.
Shortening typically involves removing a section of chain and securely reattaching the clasp, ensuring the join is discreet and the style remains unchanged. For patterned chains (such as rope, box, or Figaro), we take extra care to cut and reconnect the links so the pattern flows naturally. The removed links can also be returned to you, if you’d like to keep them.
3.) Expert Lengthening Options
When a necklace is too short, lengthening allows it to sit more comfortably and suit your style.
Depending on the design, this may involve adding matching links to extend the chain, or fitting a discreet extension piece near the clasp. We carefully source or craft links in the same style, metal, and weight as the original chain to ensure a seamless appearance. This service is ideal for customers who want more flexibility or wish to modernise an older necklace for easier wear.
4.) Metal Matching & Seamless Integration
The key to a successful adjustment is making sure it looks like it was always part of the original piece.
Whether shortening or lengthening, our jewellers match the metal type, carat, and finish so the alteration blends perfectly. Once the work is complete, the chain is polished to restore shine and consistency. This means the adjustment is virtually invisible, preserving both the look and the value of your jewellery.
5.) Final Fit & Quality Assurance
Your satisfaction and peace of mind matter most.
After shortening or lengthening, we test the necklace thoroughly — checking the clasp, links, and overall strength. We also ensure the chain sits naturally at the new length, with no pulling or twisting. Only once we are fully confident that the necklace is both secure and beautifully finished do we return it to you, ready to be worn exactly as you envisioned
Chain Untangling
1.) Assessment of the Tangle
Every knot is different, so the first step is understanding the severity of the tangle.
Our jewellers carefully examine the chain to see how the links have twisted together and whether there are any kinks, bends, or weak points. We also check for signs of stress where the chain may have been pulled, ensuring we know exactly how to proceed without causing further damage.
2.) Delicate Untangling Process
Untangling requires patience and precision.
Using fine tools and specialist techniques, we gently ease apart the knots, working link by link to avoid stretching or breaking the chain. Unlike at-home attempts, which often involve pulling or using sharp objects, our process is designed to protect the integrity of the metal and preserve the natural flow of the chain.
3.) Repairing Kinks or Weak Links
Sometimes tangling can leave a chain with bends or weakened areas.
Once the knots are released, we carefully inspect the chain for any damage caused by twisting. If necessary, our jewellers can straighten kinks, reinforce weak links, or carry out small solder repairs. This ensures that once untangled, your chain is not only wearable but also strong and reliable.
4.) Polishing & Finishing Touches
A freshly untangled chain deserves to look its best.
After the knots have been removed, we polish the chain to restore its shine and smoothness. This step helps to remove any small marks from wear and ensures the chain drapes naturally again. For chains with pendants, we also check that the pendant moves freely and sits correctly after the untangling.
5.) Final Check & Preventive Care
Our service doesn’t stop at untangling — we also want to help prevent future problems.
Before returning your jewellery, we carry out a full strength check to make sure the chain is secure and free-flowing. We can also provide advice on how to store and care for your chain to avoid tangling in the future, such as clasping the ends together, hanging chains when not in use, or using protective pouches.
Polishing & Cleaning
1.) Initial Inspection & Assessment
Before any cleaning or polishing begins, we carefully examine your jewellery.
Our jewellers check for signs of wear such as loose links, weakened clasps, or existing scratches. This ensures that the cleaning process is safe for your piece and highlights if any repairs are recommended before polishing. By identifying issues early, we protect your jewellery from further damage and give you peace of mind.
2.) Gentle Professional Cleaning
Unlike at-home cleaning, which can sometimes damage delicate chains, our methods are safe and precise.
Using professional-grade solutions and ultrasonic technology where appropriate, we gently remove dirt, oils, and tarnish from every link. This process reaches areas that are difficult to clean by hand, ensuring a thorough, deep clean without harming the metal or gemstones.
3.) Expert Polishing & Scratch Removal
To bring back the original brilliance, polishing is carried out by our skilled jewellers.
We carefully buff the surface of the chain or necklace to remove fine scratches and restore its natural shine. For precious metals like gold, silver, and platinum, we use specialist polishing compounds designed for each material. The result is a smooth, reflective finish that makes your jewellery look new again.
4.) Finishing for Stones & Details
If your chain or necklace includes pendants, gemstones, or intricate detailing, these receive special attention.
We clean and polish around settings with extra care to ensure stones remain secure while restoring their sparkle. Any engravings, textures, or unique features are preserved while the surrounding areas are brightened, ensuring the whole piece looks refreshed without losing its original character.
5.) Final Quality Check & Care Advice
Your jewellery deserves long-term care, not just a one-time polish.
After the cleaning and polishing process, we carry out a full inspection to confirm the clasp, links, and settings are secure. We then return your necklace or chain with advice on how to store, wear, and maintain it between professional cleanings. This might include tips on avoiding chemicals, safe storage practices, and when to return for a fresh polish.
Chain Rhodium Plating
1.) Assessment & Preparation
Before applying new rhodium plating, we always begin with a detailed check.
Our jewellers assess the chain’s condition, looking for worn areas, scratches, or damage that may need repairing first. We also examine the existing plating to determine how much has worn away. By preparing your chain carefully, we ensure the new rhodium layer bonds evenly and lasts as long as possible.
2.) Deep Cleaning & Polishing
The key to flawless plating is a perfectly clean surface.
We thoroughly clean the chain to remove any oils, dirt, or tarnish that could interfere with the plating process. The chain is then gently polished to smooth out surface scratches and restore its base shine. This preparation allows the rhodium to adhere properly and ensures a bright, even finish once applied.
3.) Professional Rhodium Application
The plating process itself is carried out using specialist equipment.
The chain is carefully submerged in a rhodium solution, where an electroplating technique bonds a thin layer of rhodium onto the metal surface. This creates a crisp, white finish with a mirror-like shine. Every link of the chain is evenly coated to ensure the result looks natural and consistent throughout.
4.) Finishing & Quality Checks
Once the rhodium plating is complete, your chain undergoes a detailed final inspection.
We check that every link is evenly plated, with no dull patches or uneven tones. The chain is then given a final polish to enhance the reflective quality of the rhodium, leaving it looking fresh, elegant, and as close to new as possible.
5.) Aftercare & Longevity Advice
Rhodium plating is durable but does wear naturally over time.
To help you get the best results, we provide advice on how to care for your plated chain, such as avoiding harsh chemicals, storing it safely, and scheduling re-plating when needed. With proper care, rhodium plating can keep your jewellery looking radiant and protect it from everyday wear.
Pendant Fitting & Removal
1.) Consultation & Chain Assessment
The first step is understanding your jewellery and your preferences.
Our jewellers carefully examine your chain to determine whether it can support a pendant safely. We look at the strength, thickness, and style of the chain, as well as the size and weight of the pendant. During this stage, we’ll also discuss your desired look — whether you’d like the pendant to sit close to the neckline, move freely, or be more of a statement feature.
2.) Professional Pendant Fitting
Adding a pendant isn’t as simple as sliding it onto the chain — proper fitting ensures security and style.
We can attach pendants using jump rings, bails, or custom fittings designed to match your chain type. Each fitting is soldered or secured with precision to prevent the pendant from slipping off. This service is ideal for customers who have inherited a pendant, purchased one separately, or want to update an existing necklace with a new look.
3.) Pendant Removal & Adjustment
Sometimes a pendant no longer suits your style, or you may want to wear your chain on its own.
Our jewellers can carefully remove pendants without damaging the chain or the pendant itself. Where necessary, we also restore the chain by replacing or repairing links so it looks complete and seamless once the pendant is gone. We can also adjust pendants to make them detachable, giving you the flexibility to wear them only when desired.
4.) Matching Metals & Finishing Touches
Attention to detail ensures your jewellery looks harmonious.
When fitting a pendant, we match the metals so that the bail, fittings, and chain blend seamlessly with the pendant. If a pendant is being removed, we polish the area where it was attached to ensure there are no visible marks or signs of alteration. This way, your jewellery remains elegant and balanced, whether worn with or without the pendant.
5.) Final Security Check & Aftercare
Your peace of mind matters most when wearing treasured jewellery.
After fitting or removing a pendant, we carry out a full check to ensure the pendant sits correctly, the chain flows naturally, and all fittings are strong and secure. We also provide advice on caring for your chain and pendant, such as how to store them safely and when to bring them in for routine checks. This ensures your jewellery remains safe, stylish, and wearable for years to come.
Link Replacement
1.) Inspection & Identification
Every repair begins with a detailed look at the problem.
Our jewellers examine your chain to identify the broken or weakened links and check the surrounding areas for signs of stress. We also look at the chain style — such as curb, rope, box, or Figaro — so we can match the replacement links exactly. This stage ensures we know whether a single replacement is enough, or if multiple links need reinforcing for lasting strength.
2.) Precision Link Removal
Removing damaged links must be done carefully to protect the rest of the chain.
We gently separate the broken link from its neighbours, ensuring no unnecessary strain is placed on surrounding areas. This step prevents further damage and allows us to make space for a new, perfectly matched link. For delicate or antique chains, we handle the process with extra care to preserve the original structure.
3.) Custom Link Replacement
Every chain style is unique, so replacements are made to match.
Our jewellers create or source links that replicate the size, shape, and pattern of your existing chain. Whether it’s a simple round link or a complex rope or box design, the new link is seamlessly fitted into place. This ensures that the chain’s flow, appearance, and strength remain consistent.
4.) Secure Soldering & Finishing
Strength and appearance matter equally when replacing links.
Once the new link is in place, we solder it securely to the adjoining links, reinforcing the chain’s durability. After soldering, the area is filed and polished to remove any visible marks, restoring a smooth, continuous finish. The result is a repair that blends seamlessly into the chain, making the replacement almost invisible.
5.) Final Strength Test & Quality Assurance
Your jewellery should not only look perfect but also feel secure.
After the repair, we carry out a full strength test, checking the replaced link as well as the surrounding chain. We ensure the necklace or chain drapes naturally and that the repaired area is as strong as the rest of the piece. Only once we are confident in both the strength and appearance do we return your jewellery, ready to be worn with confidence once again.
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